Shipping policy

Shipping Policy

At Alviana Store, we aim to deliver your order safely and as smoothly as possible. Please read the policy below before placing your order.

Order Processing

All orders are processed after order confirmation. Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been confirmed and prepared, it will be handed over for delivery. You will be contacted using the phone number provided at checkout if any clarification is needed.

Shipping Fees

We offer free shipping on orders of EGP 1,500 or more. For orders below this amount, shipping charges will be shown at checkout or confirmed by our team before dispatch.

Delivery Coverage

We deliver to available service areas supported by our delivery partners. Delivery availability may vary depending on your location.

Estimated Delivery Time

Delivery times may vary depending on your location, order volume, and courier availability. Delays may occasionally occur during sales periods, holidays, or due to circumstances outside our control.

Delivery Information

To avoid delays, please make sure your shipping address, phone number, and any delivery notes are entered correctly at checkout. Alviana Store is not responsible for delays caused by incomplete or incorrect customer information.

Failed Delivery Attempts

If the delivery cannot be completed due to an incorrect address, unreachable phone number, or repeated failed delivery attempts, the order may be delayed, returned, or cancelled according to the courier’s handling process.

Any additional shipping or re-delivery charges resulting from incorrect information may be the customer’s responsibility.

Order Issues

Please inspect your order upon delivery. If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible with your order number and clear photos of the issue so our team can review and assist.

Shipping Delays

While we always aim to deliver on time, Alviana Store is not responsible for delays caused by courier issues, weather conditions, public holidays, force majeure events, or other external factors beyond our control.

Contact Us

For any shipping or delivery questions, please contact us at:

Email: info@alvianastore.com
Phone: 0100 9326710